Head of Client Services

🌍 Contract Opportunity: Head of Client Services – Cards & Payments (Spanish-Speaking)
📍 Location: London 
💼 Contract: Until end of 2025 (Daily Rate via Umbrella)
🕒 Start: ASAP

We’re hiring for a dynamic, Spanish-speaking Head of Client Services with deep expertise in cards and payments to support American clients in a high-impact contract role.

🔍 Key Requirements:

• Fluent Spanish (written & spoken)

• Proven experience with clients in the Americas

• Strong understanding of cards/payments lifecycle (issuing, acquiring)

• Experience with global schemes/networks: Visa, Mastercard, RuPay, CUP, JCB

• Solid track record of client issue resolution and autonomous leadership

• Ability to document requirements, define scope, and drive business outcomes

• Familiar with PSPs, acquirers, merchants, and the wider card scheme ecosystem

• Comfortable navigating complex internal/external stakeholder environments

• Skilled in project management and data-driven business reviews

• Strong cross-functional communication, including with technical teams and executives

🤝 What You’ll Do:

• Lead client-facing services across the Americas region

• Manage key projects and resolve complex technical/business issues

• Deliver insights through data analysis and make strategic recommendations

• Build strong relationships to become a trusted client partner

• Interface with technical and project teams to drive execution

💡 If you're ready to lead from the front in a globally connected role, we want to hear from you.